UBTECH Ubiquitous Block Series Tankbot Intelligent Robot Servo Abnormal Solution, Precautions and After-sale Experience Sharing

Spring Festival Gala

First talk about this Shenzhen-made robot brand.

The most profound impression left for everyone is probably the 2016 CCTV Monkey Spring Gala, with Sun Nan performing robots on the same stage. The performer Alpha 1S was chosen by the winner.


Purchase, assembly and steering engine abnormalities


UBTECH Jimu Robot TankBot Kit - Apple (China) With UBTECH's Jimu Robot TankBot Kit, you can start learning robots and programming with an app on your iPad or iPhone. Buy now at apple.com. Direct link


I bought this TANKBOT KIT at the Apple Store in Vientiane City, Chongqing, at about 4pm on January 27th. The official price is 1198 yuan. If you think of it as a toy, the price of 1198 yuan is too high; but if you think of it as a programmable robot with 6 servos, the price is not high. JIMU has built-in programming capabilities that use the graphical language of Apple's SWIFT to program robot movements. As long as the imagination is rich, the playability is very high, which is what impressed me and let me buy it.


â–² After I downloaded the JIMU app, I do not know why the iOS 10 system is still in the system Apps WLAN & Cellular column, the default is not allowed to use, you need to manually open it.

Since the day was 30 years old, the Apple Store closed at 6 o'clock and it took me about an hour and a half to set it up according to the 3D dynamic drawings in the APP. During the construction process, a staff member responsible for UBTECH also repeatedly warned: "The number and order of servos should be taken into consideration to avoid subsequent problems." But regardless of the correct installation order of the servos, the problems that arise Still will appear!



â–² After building in the correct order, hurry to go home to have a dinner. However, during the night of playing, it was found that when picking up large objects, 5 and 6 steering gears (that is, the two servos that control the Tankbot's hands, controlling the opening and closing of arms) would appear to be abnormal; when gripping heavy objects, , there will be 3, 4 steering gear ("shoulder" at the servo, control arm up and down) abnormal rotation.

Guess may be the protection mechanism of the servo. Use the official action “clamping”. The servo will close and rotate the card to a larger object. The servo will not be able to continue to rotate but it will not reach the set angle, or the servo will not be able to provide rotation. Sufficient friction will lift the heavier objects, warning of abnormal servos will be triggered, triggering the protection mechanism of the steering gear. This protection mechanism is very troublesome. Once this mechanism is triggered, the corresponding servo is initialized immediately and can be freely toggled by external forces.

The servo can be freely toggled in the following three situations:

1, no power status;

2, compile action "record action" mode;

3, trigger protection mechanism, servo initialization.

At this time, the abnormal steering gear can be easily pulled by external force. Turn off the robot, turn it on again, and the phone will reconnect Bluetooth once. However, if the robot is bought for children to play with, the child may be tired of this debugging process and will soon lose interest, hope UBTECH follow-up can cancel this protection mechanism or add a "servo can not rotate when the rotation stops" mechanism. Otherwise, once you accidentally trigger the protection mechanism, it takes half a minute to re-switch, which is very troublesome.


â–² In my first TANKBOT, it is not uncommon for the anomalies of the 3rd and 4th servos (that is, the two servos at the waist of Tankbot) to be unrelated. When using the official action "exercise", there is a certain chance that the 3rd and 4th steering gears are abnormally rotating. It is guessed that the quality control is not in place. Due to the consideration of product quality, I decided to contact Youyou after sales.

At the same time, there have been problems with the power switch button. After the first robot is assembled for the first time and the switch is turned ON, it cannot be turned back to OFF. It is also estimated that the quality control of the parts is not in place.


Apple Store Exchange Experience


On the afternoon of the 27th, it was purchased, assembled in the afternoon, and found abnormal at night. On the morning of the 28th, we sent messages to the WeChat public account and mailbox.



The message is in an unanswered state. However, it can be understood that the Spring Festival is a holiday, and later tried to call the official after-sales phone, but also unlimited line up.

At the time of purchase, Apple Store employees told me that this JIMU was sold on behalf of Apple, and Ubida was responsible for after-sales service. However, Ubuntu chose to leave after sales, so on the 29th, it simply came to the Apple Store again. See if there are any complaints from the Specialists of the Apple Store. 29th, Chongqing Vientiane City Apple Store is also People Mountain People Sea. Several Purchasing Guides were completely busy. When I was thinking about whether or not to request a GB, a Specialist came up to ask me the situation. I explained to him how the conditions are. Under the rudder, what kind of anomaly appears.

After listening to my description, without any verification, I only showed me the purchase invoice. He immediately gave me a brand new one and explained to me that "it may be a problem with the company's steering engine quality control. "some type of. First, I paid for the refund of the last purchase, and then re-ordered for me, and I determined that the credit line was sufficient... (呃)

This time the assembly process became more familiar, and it took about 30 minutes to be assembled. After playing the game lightly, it was determined that there was no mistake in acceptance. However, follow-up confirmation 5,6 steering gear still abnormal rotation due to protection mechanisms, and 1,2,3,4 steering gear are normal (I do not know at this time there is a protection mechanism). After re-discovering the problem, I responded to Specialist in a timely manner. The reply I got this time was: “Yue must choose the manufacturer's answer. It is a normal phenomenon. Just re-switch the power and reconnect!” but if It takes a few tossing times and the fun goes down directly.


â–²We later made a reservation for the 29th "LIONBOT Dance Age Lions" lecture on the official website. But also the JIMU series LIONBOT has only 4 servos, so the LIONBOT has a lower and simpler playability and movement than the TANKBOT. Of course, the price is also lower, at RMB 998. Only available at the Apple Store during the Spring Festival.


UBTECH Jimu Robot LionBot Kit - Jimu Robot LionBot by UBTECH (Apple China) designed exclusively for Apple and celebrated the Lunar New Year with you. Robot servo motors allow you to control the robot to make smooth and lifelike movements. Buy a direct link to apple.com today


The lion has only four legs and four steering gears. The head is a spring support that can rotate 360 ​​degrees. I was particularly interested at the first sight, but after I was interested in it, I believe it was a gray thing. It is estimated that only when a friend meets, it is interesting to dance with a lion at a table.


The official after-sales experience


In the afternoon of February 3rd, after the company began to work, the company will receive a phone call after the sale. After-sale guidance I will combine the servos in the correct angle.

As the name of this series, the entire robot is a building block before assembly, and in order to distinguish the angle, the interface has █▲●★ four patterns carved on the four sides of the interface square.


â–²After sales instructions, I will align the tick marks on the triangle with the tick marks on the bottom (I did not find any such tick marks on the steering gear before)

However, it goes without saying that, as I said before, this is the protection mechanism of the steering gear, and that the steering gear is aligned at the factory and does not need to be changed. After reflecting this situation, after the sale, I sent an attachment for my mailbox with a replacement address.

The most important thing is that after the sale, we do not know the protection mechanism of this steering gear. I only asked me to send the steering engine back to the manufacturer to make a test, and then give follow-up opinions. Also do not want to toss, search on the Internet, but no one asked similar questions, it may be this product is too small, and even if there are problems, no one reflects it.

In general, for the after-sales service of Ubiquitous Company, we are satisfied with the problem. We are very active in dealing with the problem and have the appearance of a big company.


Solution and precautions


For a buddy who also purchased this Tankbot Kit, if your robot has a similar steering problem, don't panic! It's normal!

Solution: Reset the robot.

Precautions:

1. Try not to grab heavy or large objects.

2. The judgment of the steering angle is very different and memorizes the action corresponding to each steering angle.

3, when compiling the action, reduce the speed.

At present, the protection mechanism of steering gear has yet to be improved. At present, only so much attention and provisional resolution can be made. I have already reported this issue to Ubtech. Please wait for firmware upgrade!


Some Tucao


1. The language is not friendly to domestic consumers: Although the company must be a company in Shenzhen, it is very international, so that the packaging of the products and packaging of the internal parts of the products must all be in English. For English friends who are not very good, they may be unfriendly. In addition, the 3D tutorial in the App does not mention which component is in which package. The initial assembly may be difficult.



2, soon lost its freshness: Today, after using it for half a month, it still can't escape the destiny of eating gray and teasing dogs. The protection mechanisms of the servos greatly reduce the playability and playability of the robots, causing people to quickly lose interest and patience.

3, manufacturers quality control is not in place: the first purchase has appeared on the quality of a number of parts. Including servos, switches, power supplies, and interfaces, all of them are plastic products, and some of the delicate parts are very fragile and can easily be broken. When the robot is running, according to the official tutorial method, the interface of the eye position is loose and shakes greatly, and slight changes can be made to improve the stability.


to sum up

Although such a robot slot has many problems, but as a robot that can be programmed to develop children's imagination, the price of 1198 yuan is really not expensive, and the price is very high! Less than 1200 yuan "Wall robot", when a decoration, selling a Meng is also a good choice! Of course, don't go wrong and touch the protection mechanism! Otherwise GG!



However, I heard that Millet is not also out of programming robot? The first programming robot for young people, brothers, come to one? ~

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